Who We Are

This privacy policy explains how Arrival Consulting Ltd (“Arrival”, “we”, “us”, “our”) collects, uses, and protects personal data when you visit arrival.co.uk or use our IT support and managed services. We are a managed service provider based in Dorset and Hampshire, with offices at 1058 Christchurch Road, Bournemouth, BH7 6DS and Unit 4a Dell Buildings, Lymington, SO41 0ED.

Arrival Consulting Ltd is a company registered in England and Wales, company number 14637416.

What Personal Data We Collect

Depending on how you interact with us, we may collect:

Contact details you submit via our forms or email, such as name, company name, email address, and phone number
Information you provide when requesting a consultation, quote, or support
Technical data such as IP address, browser type, and pages visited, collected via cookies and analytics (see our Cookie Policy)
For existing clients, account and technical support data necessary to deliver IT services, which may include system logs, device information, and helpdesk correspondence

How We Use Your Data

We use personal data to:

Respond to enquiries and provide quotes
Deliver, manage, and support the IT services you have contracted with us
Maintain accounts, billing, and business records
Improve our website and services
Comply with our legal and regulatory obligations

Our Legal Basis for Processing

We rely on the following legal bases under UK GDPR: performance of a contract (for clients), legitimate interests (for responding to enquiries and improving our services), consent (for optional cookies and marketing communications), and legal obligation (for record keeping).

Sharing Your Data

We do not sell personal data. We may share data with trusted third parties who support our operations, such as our accounting, hosting, email, and helpdesk software providers, only where necessary and under appropriate data protection agreements. We may also disclose data where required by law.

Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, or as required by law (for example, financial records are typically retained for 6 years).

Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict use of your personal data, to object to certain processing, and to data portability. To exercise any of these rights, contact us at hello@arrival.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to improve your experience. For full details, please see our Cookie Policy.

Security

As an IT and cyber security focused business, we take the security of personal data seriously and apply appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: 27 August 2026