Introduction

These Terms of Service (“Terms”) govern your use of the arrival.co.uk website and the IT support and managed services provided by Arrival Consulting Ltd (“Arrival”, “we”, “us”, “our”), registered office 1058 Christchurch Road, Bournemouth, BH7 6DS. By using our website or engaging our services, you agree to these Terms.

Arrival Consulting Ltd is a company registered in England and Wales, company number 14637416.

Our Services

Arrival provides Microsoft 365 migration and management, remote IT support, hardware supply, business internet connections, and VoIP phone systems to business clients across Dorset, Hampshire, and the South Coast. Specific service levels, pricing, and scope for clients are set out separately in individual service agreements or quotes, which take precedence over these general Terms where they conflict.

Use of This Website

You agree to use this website only for lawful purposes and not in a way that could damage, disable, or impair the site or interfere with anyone else’s use of it. Content on this site (text, graphics, logos, and images) is owned by or licensed to Arrival and may not be reproduced without permission.

Quotes and Consultations

Any quotes, pricing, or estimates provided via this website (including through consultation requests) are indicative only and not binding until confirmed in a formal proposal or agreement.

Service Agreements

Where you become a client of Arrival, your use of our IT support and managed services will be governed by a separate service agreement covering matters such as service levels, fees, billing, term and termination, and liability. Where there is any conflict between these Terms and a signed service agreement, the service agreement takes priority.

Limitation of Liability

While we take care to keep this website accurate and up to date, we make no warranties about the completeness or accuracy of its content. To the fullest extent permitted by law, Arrival is not liable for any indirect or consequential loss arising from use of this website. This does not affect our liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.

Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions about these Terms, please contact us at hello@arrival.co.uk or 01202 000150.

Last updated: 27 August 2026